SlotLounge Privacy Policy

At SlotLounge, we respect your privacy and are committed to protecting the personal data you share with us when you visit slotlounge.com, register an account, or use our gaming services. This Privacy Policy explains what information we collect, why we collect it, and how we use, store, and safeguard it. We at SlotLounge encourage you to read this policy carefully before using our platform, as registering with us means you accept the practices described below.

Who We Are

SlotLounge Casino is operated by Stable Tech N.V., a company registered in Curaçao (registration number 160129, Scharlooweg 39, Willemstad), licensed under the Curaçao Gaming Authority, licence No. OGL/2024/161/0191. As the data controller, we at SlotLounge Casino determine how and why your personal data is processed, and we take this responsibility seriously across every part of our operations.

Information We Collect

Our SlotLounge platform collects several categories of information to provide you with a safe and personalized gaming experience. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers or verification services.

• We collect registration details, including your name, date of birth, email address, phone number, and country of residence
• We collect identity verification documents when required, such as proof of ID and proof of address
• We collect financial information related to deposits and withdrawals, including payment method details and transaction history
• We track your gaming activity, including games played, wagers placed, and bonuses claimed, to improve our services
• We record your communications with our customer support team
• We collect technical data such as IP address, device type, browser information, and cookies

How We Use Your Information

Here at SlotLounge, we use your personal data for legitimate business purposes connected to running a licensed online casino. Our Slot Lounge platform processes your data to verify your identity, prevent fraud, and comply with anti-money laundering obligations under our Curaçao licence. We also use your information to manage deposits and withdrawals, administer our loyalty program and VIP Club, and deliver bonuses such as our Welcome Package and reload offers.

At Slot Lounge, we analyze gameplay patterns to support responsible gambling tools and to tailor promotions to your preferences. We may also use your contact details to send you marketing communications, which you can opt out of at any time through your account settings or by contacting our support team.

Legal Bases for Processing

• We process your data to perform our contract with you when you create an account and play on our platform
• We process your data to comply with legal and regulatory obligations, including KYC and AML requirements
• We process your data based on our legitimate interests, such as fraud prevention and service improvement
• We process your data based on your consent where required, such as for marketing emails

Cookies and Tracking Technologies

Our SlotLounge Casino website uses cookies and similar technologies to recognize returning visitors, remember your preferences, and analyze site traffic. We use essential cookies to keep our platform functioning correctly, and we use analytics and marketing cookies to understand how you interact with our games and promotions. You can manage your cookie preferences through your browser settings at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business, including payment processors, identity verification providers, game providers listed on our platform, regulatory authorities, and fraud-prevention services. We at SlotLounge require these partners to maintain appropriate security standards when handling your data on our behalf.

We may also disclose your information if required by law, court order, or request from the Curaçao Gaming Authority, or to protect our rights, property, or the safety of our players.

International Data Transfers

Because SlotLounge serves players across Australia, New Zealand, Canada, Germany, France, and Norway, your data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with this policy and applicable data protection standards.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial and verification records are typically kept for the period required under our licensing and anti-money laundering obligations, even after you close your account with us.

Your Rights

We want you to feel in control of your personal data. Depending on your jurisdiction, you may have the following rights regarding the information we hold about you:

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing
• You have the right to withdraw consent for marketing communications at any time
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@slotlounge.com, and we will respond to your request within a reasonable timeframe.

Data Security

We at SlotLounge Casino implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. This includes encryption of sensitive data, secure servers, and restricted internal access to personal information. While we strive to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors, and we will delete any such data if we become aware that it has been collected.

Restricted Jurisdictions

SlotLounge does not accept players from a number of restricted countries, including the United States, United Kingdom, and several others listed in our Terms and Conditions. If you access our platform from a restricted jurisdiction, we reserve the right to suspend your account and limit the processing of your data accordingly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our team via live chat, available 24/7, or by emailing support@slotlounge.com. We are always happy to clarify how we collect, use, and protect your information at SlotLounge.